Vodafone is Ireland's leading total communications provider with over 2.35 million mobile and fixed subscribers. Its origins date back to 1984, when Ireland’s first mobile phone service was launched as part of the former state telecommunications Service Provider Telecom Eireann.

The Objectives

  • Meet corporate customers’ need for consolidated bills
  • Reduce churn
  • Low impact on existing billing systems

Why BriteBill?

  • Consolidated view from multiple sources
  • Light-touch integration
  • Fast to deploy

The Results

  • Happy corporate customers
  • Increased loyalty
  • Higher Customer Satisfaction and Net Promoter Scores

The Challenge

Vodafone Ireland had a broad range of bill presentation challenges across all of their customer segments that they were determined to resolve.

Their initial problem was in responding to corporate customers’ requests for consolidated bills from all of their employees and divisions. With typical legacy systems in Service Providers this involves long and expensive projects to make any changes, and Vodafone didn’t want to wait that long or to start a project that would consume resources and budgets.

The Results

The first solution was to create a consolidated corporate invoice using the data transformation capabilities of BriteBill. Vodafone Ireland can now merge multiple corporate bills using PDF as the data source, with light-touch integration and with a high degree of flexibility.

Vodafone Ireland chose BriteBill due to the highly flexible nature of the software and its ability to consistently address all of their ongoing bill presentation challenges.

We have enhanced our existing ebilling capability for our corporate customers using BriteBill technology. We now communicate with our customers via consolidated invoices in a more engaging, personalized way, and we expect this to improve our NPS (Net Promoter Score) at the same time as decreasing our CES (Customer Effort Score), both key measures that are important to success in today’s market.

Billing Manager Vodafone