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Case studies & testimonials
As part of Rogers’ 2015 strategic focus to accelerate growth and overhaul the customer experience, Rogers Communications, Canada’s largest wireless provider is rolling out improved bills using BriteBill’s billing communications platform.
Vodafone Ireland had a broad range of bill presentation challenges across all of their customer segments that they were determined to resolve.
Their initial problem was in responding to corporate customers’ requests for consolidated bills from all of their employees and divisions. With typical legacy systems in Service Providers this involves long and expensive projects to make any changes, and Vodafone didn’t want to wait that long or to start a project that would consume resources and budgets.
eir (formerly eircom) wanted to provide a more cost-efficient service delivery for its growing customer base. Unclear or confusing bills can account for up to 40% of calls to call centers. Products and services were growing in number and complexity with a legacy core infrastructure which was inflexible, costly to change and with long response times.
As a part of a full online portal refresh, BriteBill created an entirely new customer experience.
Sprint required a customer communications and billing analytics capability to support its customers’ needs over the coming years. The BriteBill solution uses light-touch integration to the core billing systems, pulling the billing data and displaying it in easily understood formats and enabling dramatic improvements in the bill presentation. This allows Sprint to enhance customer experience across all channels through transparent, personalized and easy-to-understand billing communications.
Tele2 NL has committed its future to the Dutch market with their recent purchase of the 4G License and needed a self-care capability which would not only support its approximately 1 million current customers, but also the changing requirements of those who will join as the services expand.
To maximize ebilling, lower customer support costs and to deliver service capability consistent with their customer messaging, Tele2 NL needed a highly functional and informative self-care capability available quickly but with the capability to modify simply over time.
Founded in Dublin Ireland in 2010, BriteBill provides customer communications software which enhances the existing billing systems of Service Providers and greatly improves online interactivity.
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