Vodafone Ireland had a broad range of bill presentation challenges across all of their customer segments.

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Tele2 is one of Europe’s fastest growing telecom operators, always providing customers what they need for less.

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Eir wanted to provide a more cost-efficient service delivery for its growing customer base.

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Case studies & testimonials

As part of Rogers’ 2015 strategic focus to accelerate growth and overhaul the customer experience, Rogers Communications, Canada’s largest wireless provider is rolling out improved bills using BriteBill’s billing communications platform.

We chose BriteBill as it enables us to quickly and easily make the transformative changes we need to make to customer bills. Using BriteBill we were quickly able to overhaul our approach to bill generation and introduce a modern, progressive billing communications capability allowing us to engage with our customers across every touch-point.

Asim Quereshi

Director - Enterprise Billing Rogers Communications

Vodafone Ireland had a broad range of bill presentation challenges across all of their customer segments that they were determined to resolve.

Their initial problem was in responding to corporate customers’ requests for consolidated bills from all of their employees and divisions. With typical legacy systems in Service Providers this involves long and expensive projects to make any changes, and Vodafone didn’t want to wait that long or to start a project that would consume resources and budgets.

We have enhanced our existing ebilling capability for our corporate customers using BriteBill technology. We now communicate with our customers via consolidated invoices in a more engaging, personalized way, and we expect this to improve our NPS (Net Promoter Score) at the same time as decreasing our CES (Customer Effort Score), both key measures that are important to success in today’s market.

Billing Manager Vodafone

eir (formerly eircom) wanted to provide a more cost-efficient service delivery for its growing customer base. Unclear or confusing bills can account for up to 40% of calls to call centers. Products and services were growing in number and complexity with a legacy core infrastructure which was inflexible, costly to change and with long response times.

As a part of a full online portal refresh, BriteBill created an entirely new customer experience.

We chose BriteBill because we wanted to be able to offer different customer experiences to different types of customers and for different services. We also wanted a single system which could provide the ability to present bills in whatever way our customers prefer.

Dervilla Mullan

Director of Online eir

Sprint required a customer communications and billing analytics capability to support its customers’ needs over the coming years. The BriteBill solution uses light-touch integration to the core billing systems, pulling the billing data and displaying it in easily understood formats and enabling dramatic improvements in the bill presentation. This allows Sprint to enhance customer experience across all channels through transparent, personalized and easy-to-understand billing communications.

The BriteBill platform enables Sprint to deliver a flexible invoice presentation across customer touch points. The solution supports the enhancement of our seamless multi-channel customer experience.

Scott Rice

Vice President, IT Care and Billing Services Sprint

Tele2 NL has committed its future to the Dutch market with their recent purchase of the 4G License and needed a self-care capability which would not only support its approximately 1 million current customers, but also the changing requirements of those who will join as the services expand.

To maximize ebilling, lower customer support costs and to deliver service capability consistent with their customer messaging, Tele2 NL needed a highly functional and informative self-care capability available quickly but with the capability to modify simply over time.