Consumer Billing

Human shaped billing

Present clear, easily understood bills with targeted, personalized communications to every subscriber.

With BriteBill you can improve customer engagement and positively affect customer behavior through this one key regular touch-point, the bill.

Brite:Bill replaces legacy, dull, dreaded bills with modern, personalized communications with targeted messages, transforming the way Service Providers present billing communications to customers.

  • Reduce costly bill related queries to call centers
  • Improve customer experience
  • Avoid churn due to bad billing experience
  • Use bills to market new products & services

Product Features

  • Personalization engine: Deliver targeted marketing messages for up sell / cross sell opportunities
  • Multi-channel bill presentation: Deliver improved billing across paper, mobile, and responsive web
  • Dynamic bill presentation design: Customer-centric design principles applied to bill presentation for optimum end user experience
  • Automated Notification system: Trigger automated notifications to the customer e.g. Overuse on their data plan
  • Integration into existing self-care application: Seamless access to billing and account details
  • Consolidate billing data from various billing systems: Present unified information on one bill under one brand
  • Catering for first bill, pro-ration and out of bundle explanations: Clearer, simplified communications to prevent frequently occurring issues and queries

BriteBill transforms cold "notifications" and demands for payment into customer centric & engaging "communications"

Benefits to Service Provider

  • Reduce bill-related call center queries and query resolution time
  • Reduce correspondence costs
  • Improve online self-care adoption
  • Increase uptake of additional products and services
  • Boost loyalty and reduce churn

Benefits to End Customer

  • Clearer communications
  • Personalized customer experience with relevant and useful information
  • Improved insight/control into account behavior
  • Engaging, interactive reporting tools
  • Access anywhere, anytime
Contact us for a demo

No other solution creates such positive billing interactions with customers, pre-empting questions, tackling issues and highlighting appropriate and personalized new services.